SRE
Reliability built in, not added after an outage.
Reliability engineering, observability and incident practices built into how your platform ships and runs.
Overview
What SRE is
Site reliability engineering, or SRE, applies software engineering to running systems. Instead of promising the site is always up, a team agrees what reliable means in numbers, called service level objectives, and measures it.
The gap between the target and perfect is the error budget. While there is budget left, teams can ship quickly. When it runs low, they slow down and fix reliability. It turns an argument into a number that product and engineering can both see.
For commerce, reliability is revenue. A slow checkout or a failed order shows up in the sales report. We help teams set targets that match what customers feel, then build the alerts, runbooks and habits to meet them.
Benefits
Why teams adopt SRE
The benefits are practical and show up quickly.
Fewer surprises
Alerts follow what customers experience, so you hear about problems before the support queue does.
Faster recovery
Runbooks and practiced incident response shorten the time from alert to fix.
One shared language
SLOs give product and engineering the same measure for deciding between features and stability.
Less toil and fewer night pages
Repeated manual work gets automated and noisy alerts get fixed or removed.
Safer releases
Progressive rollouts, health checks and quick rollbacks make shipping routine.
Learning from failure
Blameless reviews turn each incident into a concrete change.
Services
What we do
We start with a small, measurable slice and expand.
SLIs, SLOs and error budgets
Pick the few measures that match customer experience and set targets people agree on.
Monitoring and alerting
Clear dashboards and alerts that point to a cause, with the noise removed.
Observability
Metrics, logs and traces wired together so you can ask new questions about a live system.
Incident response and on-call
Roles, escalation, communication templates and fair rotations, practiced with game days.
Post-incident reviews
A simple, blameless format that ends in owned actions, tracked to completion.
Release safety and capacity
Load tests, canary releases and capacity plans ahead of peak season.
Approach
How an engagement runs
A loop, not a project. Each pass makes the next one cheaper.
- 1
Measure
Instrument what customers actually do: browse, add to cart, check out, pay.
- 2
Target
Agree service level objectives and an error budget policy with product and engineering.
- 3
Automate
Alerting, runbooks, rollouts and recovery steps that run without heroics.
- 4
Learn
Review every incident, track the fixes and revisit the targets each quarter.
Questions
Common questions about SRE
Do we need a dedicated SRE team?
Not at first. Many teams start by adopting the practices with their existing engineers. A dedicated team makes sense once the platform and the on-call load justify it.
What is an SLO?
A service level objective is a target for how well a service should work, such as 99.9% of checkouts completing within three seconds, measured over 30 days.
We already have monitoring. What changes?
Monitoring tells you something broke. SRE decides what matters, who responds, how fast, and what you do afterward so it does not repeat.
Does SRE work with SAP Commerce?
Yes. We know where these platforms tend to fail: Java memory, search indexing, integrations timing out. We build the measures and alerts around those weak spots.
How do you start?
With a short review of your incidents and monitoring, then two or three SLOs on your most important journeys. We expand from there.
Talk about your SRE project.
Tell us where you are today. We will tell you what we would do first.